Delivery and Returns

 

📦 Return & Delivery Policy 

Returns & Exchanges

We’re happy to offer exchanges or credit notes under the following conditions:

  • A valid receipt is provided as proof of purchase (for in-store purchases)
  • You contact us within 30 days of receiving your item(s), or within 48 hours for faulty or damaged items
  • Items must be in original condition with all tags intact
  • Gift items must be returned in their original packaging

Please note:

  • We do not offer refunds or exchanges on sale items, custom orders, or fragile art pieces once collected or shipped
  • Refunds are only issued for faulty items
  • Return postage costs are the responsibility of the customer unless the item is faulty

Returns Process

To request a refund (faulty items only), exchange, or credit note:

  1. Email us at hello@flightoffancy.com.au with your order details and reason for return
  2. We’ll provide instructions for returning your item(s)
  3. Once received and inspected, we’ll issue your exchange or credit note within 2 business days

Shipping

We offer Australia-wide shipping via Australia Post.

  • Orders are dispatched within 48 hours of purchase
  • Delivery times:
    • 3–5 business days for regular post
    • 1–2 business days for express post
    • Rural areas and peak seasons (e.g. Christmas) may experience delays
  • Made-to-order or personalised items may take 2–3 weeks to process. Please contact us for rush requests—we’ll do our best to accommodate.

Note:
Some larger furniture pieces and fragile artworks are available for Canberra store pickup only. These items are not eligible for shipping.

Damages & Issues

We take great care in packaging your order. However, if your item arrives damaged or incorrect:

  • Please inspect your order upon arrival
  • Contact us within 48 hours at hello@flightoffancy.com.au
  • Claims made after 48 hours cannot be accepted
  • We are not liable for damage incurred during transit once the item has left our care


Frequently Asked Questions

  • Do you offer gift wrapping?

Yes! We offer complimentary gift wrapping in-store and for online orders. Each item is wrapped with care using our signature paper and ribbon. If you have a special request, just let us know at checkout.

  • Can I return or exchange an item?


We’re happy to offer exchanges or credit notes within 30 days of purchase, provided the item is in original condition with tags intact. Please see our Returns Policy for full details.


Do you ship Australia-wide?


Yes, we ship via Australia Post to all locations across Australia. Express and standard shipping options are available at checkout.


Can I pick up my order in-store?


Absolutely. Select “Store Pickup” at checkout and we’ll have your order ready within 48 hours. You’ll receive a confirmation email when it’s ready to collect.


Do you sell gift vouchers?


Yes, we offer physical and digital gift vouchers. They’re perfect for birthdays, weddings, or “just because.” Available in-store or online.


Are your furniture pieces available for delivery?


Some larger items and fragile artworks are available for Canberra pickup only. For delivery options, please contact us directly—we’re happy to assist.

Packaging & Care Guide


We take pride in presenting your items beautifully and safely. Here’s how to care for your purchase:


Soft Furnishings & Homewares
•     Spot clean with a damp cloth or gentle detergent
•     Avoid direct sunlight to preserve colour and texture
•     For delicate fabrics, dry clean only
Artwork
•     Handle with clean hands or gloves
•     Keep away from moisture and direct heat
•     Frame or hang using secure fixtures to avoid damage
Furniture
•     Dust regularly with a soft cloth
•     Use coasters and mats to protect surfaces
•     For timber pieces, apply a natural polish every few months
Gift Items
•     Store in original packaging until use
•     Keep away from humidity and sharp objects
•     If gifting, we recommend leaving tags intact for easy exchange